Delivery Information

Delivery fees

Standard delivery	From S$15
Free delivery	Orders above S$120
Sentosa / restricted areas	Surcharge or by arrangement

Time slots and cut-off

Slots: 9am – 1pm, 1pm – 6pm, 6pm – 9pm. Same-day orders close at 2pm. Scheduled orders can be placed up to 30 days ahead. We deliver every day except selected public holidays. On peak days we may close same-day orders early; see our public holiday guide.

Address details and failed deliveries

Please provide the full address, unit number and a recipient phone number. If nobody is available, we will try to call the recipient and leave the order with a neighbour, guardhouse or reception where appropriate. If we cannot deliver because of an incorrect address or no one available, a redelivery fee may apply.

Changes and cancellations

Changes to the date, address or card message can be made up to one day before delivery. Cancellations made more than 24 hours before delivery receive a full refund; later cancellations may not be possible once your flowers have been prepared.

Substitutions

Flowers are seasonal. If a stem is unavailable or below our quality standard, we substitute one of the same colour and equal or higher value while keeping the overall style and size.

Freshness and replacement policy

If your flowers arrive damaged or noticeably different from the description, contact us within 24 hours of delivery with a photo and your order number. We will arrange a replacement or refund. Fresh flowers are expected to last around 5–7 days with the care in our flower care guide.

Questions? Contact our team with your order number.