Frequently Asked Questions
Quick answers about ordering, delivery, freshness and corporate orders.
Can’t find your answer? Contact us and we will reply during opening hours (Monday to Sunday, 9am – 7pm).
Ordering & delivery
How does same-day flower delivery work in Singapore?
Order a design marked “Same-day available” by 2pm, choose today and a time slot, and we deliver today. Details.
Can I schedule flower delivery in advance?
Yes, up to 30 days ahead. Scheduled delivery.
Do you deliver flowers to Tampines?
Yes, same-day included. See flower delivery to Tampines.
Can flowers be delivered to offices in Singapore?
Yes. Include the company name, unit and recipient phone number. For bulk or recurring orders see corporate gifts.
How long do fresh flower bouquets last?
Around 5–7 days with good care. See our flower care guide.
Are preserved flowers real flowers?
Yes. They are real flowers treated with a plant-safe solution that keeps them soft and colourful for months. Shop preserved flowers.
What is the difference between dried and preserved flowers?
Preserved flowers stay soft and vivid; dried flowers are dehydrated, papery and muted. Full comparison.
Is a message card included?
Yes, a handwritten message card is free with every order.
What if my flowers arrive damaged?
Send us a photo within 24 hours and we will arrange a replacement or refund. Replacement policy.
Can I change my delivery address or date?
Yes, up to one day before delivery. Contact us with your order number.